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Dear Financial Services
Our reference: Customer Service December 2015 Dear Financial Services IMPORTANT ANNOUNCEMENT FROM YOUR CUSTOMERS I have some important information for you from your customers. Please read the following...
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5 ways small charities can be less business like
Some say that small charities must act more like businesses . I say small charities must act less like businesses. First the public sector went over to the dark side with its targets, call centres,...
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How to have an ‘Informal Chat’ at work
1. Tense up If your manager asks you for an ‘Informal Chat’, brace yourself. Asking for an Informal Chat is an attempt to create a relaxed environment in which to deliver some seriously uncomfortable...
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How to write a risk log in 6 easy steps
1. Find the template A risk without a template is not a risk. Ask the Head of Templates (project manager) for the correct template. The template will be flexible, light touch and meaningful. It is a...
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How to run an information stall
Your job is to engage the community. So you decide to run an information stall. Come hither With your strategic objectives fanned out, you are irresistible. Touch me The font displayed behind you on...
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The NHS Vanguards – quite a critical analysis
There are two vanguards at large in health and care: The new NHS England vanguard sites and The Vanguard Method for Locality Working But which of the two vanguards lives up to its name? Which one leads...
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A masterclass in government innovation
Step 1 – A politician speaks A politician declares the beginning of a successful pilot initiative. Step 2 – Civil servants type Civil servants start typing. They type guidance, supplementary guidance,...
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How to be the perfect benefit claimant
Thinking of getting an illness, growing old or losing your job? Wondering if you can claim benefits? Please read this unofficial government guide to being a benefit claimant first. There is a right way...
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Don’t be scared of shorts
Don’t be scared of shorts Shorts don’t have to be scary But everyone is scared of shorts Even the word shorts is enough to instil fear Shorts are one of the most dreaded items The most intimidating...
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Dear Boots Health & Beauty Magazine, May/June, thanks for the love!!
Dear Boots Health & Beauty Magazine May/June Thanks for asking Has my first BBQ got me fretting about putting on THOSE summer shorts? It’s kind of you to ask, but I’m not sure which summer shorts...
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How to roll out a new computer system in 9 easy steps
1. Have an off day Most big computer systems start with an off day. A senior person in an organisation has a difficult morning and by the afternoon, they have unwittingly committed their organisation...
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The Top 10 tactics politicians use to avoid answering the question
1. I’m very clear Instead of answering a question, politicians boast about how clear they are. Being clear is the opposite of being vague. Being vague and evasive is bad. Being clear and direct is...
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The only political speech you need to hear
What follows is a political speech in the style of a political speech. “Now, I just wanted to say a couple of things before starting. Look, what the British people want is for me to be absolutely clear...
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Why Finnish babies sleep in cardboard boxes (and why English babies don’t)
The Finnish Baby Box Finland’s expectant mothers are given a box by the state. It contains babygrows, a sleeping bag, outdoor wear, nappies, baby toiletries, bedding, towels and a small mattress. The...
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The story of public services in 7 slogans
1. It’s your fault A Department of Health slogan It’s your fault that we are in this mess. You are too fat, too old and you expect too much from public services. Because you are selfishly getting...
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Forget race, forget gods, forget tracksuits – it’s men we know who abuse...
Is it because they wear tracksuits? Tracksuit Is it robes? Fancy robes Fleeces? Member of the Sydenham paedophile ring wearing a fleece Is it because they wear plain clothes, quite...
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Is your shampoo gas lighting you?
Does your shampoo have a secret message for you? Is it questioning your sanity with its clever marketing? Beware. Your shampoo is probably gas lighting you in order to control your purse. Gas lighting...
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Added fat cheddar and vitamins removed
Now even thicker, happier, fun-size, man-size, tear and share, 50% extra free, family- size, jumbo- size, XXL, double chocolate, triple chocolate, biggest ever, sugar-free, 100% fat-free, family night...
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‘Mansplaining’ mansplained for men
This post is an explanation of the phrase ‘mansplaining’. Let’s go back to basics. An explanation is an account of something that makes it clear. The word ‘explanation’ originates from late Middle...
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How to have an ‘Informal Chat’ at work
1. Tense up If your manager asks you for an ‘Informal Chat’, brace yourself. Asking for an Informal Chat is an attempt to create a relaxed environment in which to deliver some seriously uncomfortable...
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